These Terms and Conditions (the "Terms") govern the services provided by Fleet Herald, a service of Burton Auto Detailing LLC ("Fleet Herald," "we," "us," or "our"), including work quoted through https://fleetherald.com, by phone or text at (330) 775-0998, or in person.
These Terms form a binding agreement between you and Burton Auto Detailing LLC. You accept them when you check the box agreeing to them on our quote form, when you approve a proof, or when you authorize work after receiving a written quote that references these Terms. If you do not agree to these Terms, please do not use our services.
1. Services
Fleet Herald designs, prints and installs commercial vehicle graphics: full and partial wraps, cut-vinyl lettering, decals, and fleet graphics programs. Design and printing are performed at our design and print studio at 1103 Whipple Ave NW, and installation at our install studio at 3920 12th St NW, both in Canton, OH.
The scope, price and schedule of each project are confirmed in the written quote we give you. Work not described in that quote is not included in it. Throughout these Terms, a project means the work described in a single written quote, whether that work covers one vehicle or a fleet of them.
2. Estimates and pricing
Prices shown on our website and in marketing materials are estimates, except where we publish a figure as a flat rate, which is the price for that item. Final pricing is set once we have confirmed your vehicle, the coverage you want, and the condition of the surfaces we will be applying to, and it is stated in your written quote.
A change to the scope of a project, such as a different package, additional vehicles, or added coverage, is re-quoted in writing before we continue. We do not perform scope changes you have not authorized.
3. Turnaround commitments
We commit to the following turnaround windows, measured from the point your submission is complete. Response times we state elsewhere on this site apply as written and are not limited by this section. Your submission is complete when we have your artwork and details: either artwork that meets the print-ready standard in our Artwork and cancellation policy or a completed request for design help, together with your vehicle or fleet details and your package choice.
- First proof: within seventy-two (72) hours of a complete submission. That window runs from your complete submission when it arrives during shop hours, and from the next business morning when it arrives after hours. Our shop hours are Monday through Friday, 8:30 AM to 5:00 PM.
- Revisions: up to three (3) rounds of revisions to the proof at no additional design charge. What counts as a round, and what happens beyond three, are set out in the Artwork and cancellation policy.
- Print and installation: complete within fourteen (14) days of your written approval of the final proof.
Section 12 and any delay you cause, such as artwork supplied late, a missed appointment, or a vehicle not made available for installation, extend these windows by the length of the delay. Nothing else does. We do not reserve a general exception for our own workload. If we expect to miss a stated window for a reason within our control, we will tell you before the window passes and propose a new date.
4. Artwork, proofs and cancellation
Artwork standards, ownership and licensing, proof approval, the revision allowance, what happens if a project is canceled before or after printing, and how we may photograph and show your finished vehicle are governed by our Artwork and cancellation policy. Where that policy and these Terms both address artwork, revisions, cancellation, or photographs of finished work, that policy controls.
5. Payment
Payment terms, including any deposit and when the balance is due, are stated in your written quote. We do not begin production before the terms in that quote are met.
If an invoice goes unpaid, you are responsible for the reasonable costs of collection, including reasonable attorneys' fees, to the extent permitted by Ohio law. We may decline to release a vehicle or to schedule further work while an invoice is overdue.
6. Text messages
We do not send automated text messages, and our quote form does not sign you up for any.
You may text us at (330) 775-0998 about a quote or a project. That number reaches the owner's phone and the desk phone at our shop, which is staffed during the hours listed on our Contact page. A member of our team reads your texts and writes and sends any reply, and a text that arrives outside those hours may wait until we are next open. If you choose Text as your preferred contact on our quote form, or ask us to text you, we may also text you about your request and about any project that follows from it, including progress updates and photographs while we work on your vehicle, at the phone number you give us. Those texts come from the same number, and a member of our team writes and sends each one.
We text only people who have texted us, or who chose Text on our quote form or otherwise asked us to text them. We never text purchased, aggregated or previously collected contact lists, and we do not send marketing or promotional text messages. Texting us, or choosing Text on our quote form, is never a condition of getting a quote or having work performed: you can always call or email us instead. Your mobile carrier's message and data rates may apply. We do not sell your phone number, and we do not share it with any other business for that business's marketing.
If you do not want texts from us, tell us in any words: reply STOP, call (330) 775-0998, or email info@fleetherald.com. We stop as soon as we read your request, and in any case within ten (10) business days of receiving it, and we will not text you again unless you text us first or ask us to. We will reach you by phone or email about any open quote or project instead.
What our quote form shows
When you choose Text as your preferred contact on our quote form, the form shows the following note, and we keep a copy of it with your request:
Choosing Text means Fleet Herald, a service of Burton Auto Detailing LLC, may text you at the phone number you give us, from our business number, (330) 775-0998. Those texts are about this request and any project that follows from it, including progress updates while we work on your vehicle. A member of our team writes and sends each text. We do not send automated or marketing texts. Message and data rates may apply. To stop texts, reply STOP or tell us in any words, and we will reach you by phone or email instead. See our Privacy Policy and Terms for details.
Automated text updates
Automated text updates, such as an automatic text when your proof is ready or a text reminder before your drop-off date, are not available yet. We plan to add them once the carrier registration they require is in place. Before any automated text is sent, we will update these Terms and our Privacy Policy to describe it, and we will send automated texts only to people who agree to receive them at that time. Texting with our team, or choosing Text on our quote form, is not agreement to automated texts.
7. Your vehicle while it is with us
We photograph the condition of your vehicle when it arrives, so that we both have the same record of it before the work. Please remove personal belongings before you drop it off; we are not responsible for items left in a vehicle.
Vehicle graphics are applied to the surfaces of your vehicle. Removal of existing graphics, or application to a surface with failing paint, prior body filler, aftermarket coatings, rust, or previous wrap adhesive, can affect the finish underneath. Where we can see a risk of that kind before we begin, we will tell you and confirm how you want to proceed in writing. We are not responsible for a defect in the underlying paint or bodywork that existed before our work began.
8. Warranties: ours and the manufacturer's
We perform our work in a professional manner using materials we select for the job.
Our installation warranty
We warrant our installation for one (1) year from the date we install your graphics, against workmanship defects in that installation: bubbling, lifting, and seaming problems that result from how the graphics were applied. If one appears within that year, tell us and we will repair or re-apply the affected area at no charge to you. This is in addition to whatever Ohio law already gives you, not instead of it.
Those three are examples, not the whole list. Any defect in how we applied your graphics is covered.
What it does not cover is damage from something other than our work: a collision, vandalism, washing the vehicle in a way our care instructions tell you not to, abrasive or solvent cleaners, or the condition of the surface underneath where section 7 applies, including paint that was already failing, prior body filler, aftermarket coatings, rust, or previous wrap adhesive. Following our published care instructions never voids this warranty.
When you collect your vehicle
Before you leave, walk around the vehicle with us and tell us anything you want looked at. Taking the vehicle without raising something means the installation looked complete to you on the day. It does not waive this warranty or any right you have: if a covered defect appears later, tell us in writing within thirty (30) days of noticing it and bring the vehicle to us so we can see it.
The manufacturer's warranty on materials
The film itself is warranted by the company that made it, not by us. That kind of warranty usually covers manufacturing defects in the film, such as cracking, premature fading, or adhesion failure not caused by installation. Its terms, its length and who can claim under it are set by the manufacturer, not by us, and they differ between films. We do not extend that warranty, restate it, or promise what it contains. Ask us which film is on your vehicle and we will tell you, and we will help you take a manufacturer claim as far as we can.
A ceramic coating works the same way: whatever warranty its manufacturer gives, it gives on its own terms, and we do not extend it. How the coating was applied is something you can see at handover, so please look at it with us then, and tell us at once if anything about the application is not right.
The following disclaimer is presented in capital letters because Ohio Rev. Code section 1302.29(B) requires a disclaimer of the implied warranty of merchantability to be conspicuous:
EXCEPT FOR OUR ONE-YEAR INSTALLATION WARRANTY ABOVE AND ANY MANUFACTURER WARRANTY ON THE FILM, VINYL, OR COATING PRODUCTS WE INSTALL, ALL SERVICES AND MATERIALS PROVIDED BY FLEET HERALD ARE PROVIDED "AS IS." FLEET HERALD DISCLAIMS ALL IMPLIED WARRANTIES, INCLUDING THE IMPLIED WARRANTY OF MERCHANTABILITY, THE IMPLIED WARRANTY OF FITNESS FOR A PARTICULAR PURPOSE, AND THE IMPLIED WARRANTY OF NON-INFRINGEMENT, TO THE FULLEST EXTENT PERMITTED BY OHIO LAW.
That disclaimer covers the implied warranties that attach to the materials we install. Nothing in that disclaimer limits our own workmanship: we remain responsible for performing the work in a workmanlike manner, and our installation warranty above is the period in which we put a workmanship defect right at our own cost. That warranty is a service we add, not a shortening of anything Ohio law gives you.
Nothing in this section shortens any limitations period under Ohio law or waives any right you have under the Ohio Consumer Sales Practices Act.
9. Limitation of liability
Where your loss is commercial, meaning a loss suffered by a business in the course of its business, our total liability arising out of or relating to a project is limited to the greater of the amount you have paid us for that project and the price of that project as quoted, and we are not liable for indirect, incidental or consequential damages, including lost profits, lost business, or loss of use of a vehicle. Stating the quoted price as a floor matters: a cap measured only by what has been paid would be no cap at all on a job invoiced after the work, and a limit that can equal zero is not a limit.
That limit does not apply to everything, and the following exceptions are not negotiable:
- Nothing in these Terms limits or excludes our liability for injury to a person or for death. Ohio Rev. Code section 1302.93(C) treats a limitation of damages for injury to the person in the case of consumer goods as prima facie unconscionable, and we do not attempt one against any customer, business or individual.
- Nothing in these Terms limits our liability for willful or wanton misconduct, for gross negligence, or for fraud.
- Nothing in these Terms limits our liability for physical damage to your vehicle while it is in our care. Your vehicle is worth more than the graphics on it, and a limit measured by the price of the work would not be a fair answer if we damaged it.
- Nothing in these Terms limits any liability that Ohio law does not permit us to limit.
10. Governing law and disputes
These Terms are governed by the laws of the State of Ohio, without regard to its conflict-of-laws rules. You and Fleet Herald each consent to the exclusive jurisdiction and venue of the state courts of Stark County, Ohio, and the United States District Court for the Northern District of Ohio (Eastern Division), for any dispute arising out of or relating to these Terms or to work we perform, which is where that work is performed. Either of us may still bring a qualifying claim in the small-claims division of the Canton Municipal Court, whose territorial jurisdiction includes Canton Township, where our shop is located.
Informal resolution first. Before filing suit, please send us a written notice of the dispute describing your claim and the relief you want, by email to info@fleetherald.com or by mail to the address below, and give us thirty (30) days to try to resolve it in good faith. We agree not to assert the running of any applicable limitations period during those thirty days. This does not extend any deadline set by law, so if a deadline is close, protect it.
Most of our work is performed for businesses and fleet operators. A sale to a business for business purposes is not a "consumer transaction" under Ohio Rev. Code section 1345.01(A), and the Ohio Consumer Sales Practices Act does not apply to it. Where you are an individual buying primarily for personal, family, or household purposes, that Act does apply, and nothing in these Terms waives, limits, or shortens any right or remedy it gives you.
Before filing anything, please contact us. Most disputes are resolved faster by a phone call than by a filing, and we would rather fix the work.
11. Changes to these Terms
We may update these Terms from time to time. The "Last Updated" date at the top of this page shows when they were last revised. The Terms that apply to your project are the ones in effect when you accepted them, and we keep a record of that version. A change does not apply retroactively to a project already underway.
12. Force majeure
Neither of us is responsible for a delay or failure caused by something outside our reasonable control, including severe weather, fire, flood, utility or network outage, labor disruption, material shortage, carrier delay, or government action. We will tell you promptly if one of these affects your project and give you a revised schedule.
13. Miscellaneous
These Terms, together with our Artwork and cancellation policy, our Privacy Policy, and your written quote, are the entire agreement between us about the work described in that quote. If any provision is held unenforceable, the rest stays in effect and the unenforceable provision is limited only so far as necessary. Our failure to enforce a provision is not a waiver of it.
Which document controls. Where your written quote and these Terms address the same subject and cannot be read together, your written quote controls, because it is the document we negotiated for your project. Where the Artwork and cancellation policy and these Terms address the same subject, that policy controls, as section 4 says.
Assignment. You may not assign your agreement with us without our written consent. We may assign it in connection with a merger, an acquisition, or a sale of substantially all of our assets.
Capacity. By requesting a quote, approving a proof, or authorizing work, you represent that you are at least eighteen (18) years of age and, if you are acting for a business, that you are authorized to bind it.
Survival. Sections 5, 6, 7, 8, 9, 10, 12 and this section 13 survive the end of our agreement, as do sections 8, 9, 10 and 11 of the Artwork and cancellation policy.
14. Contact
Burton Auto Detailing LLC
3920 12th St NW, Canton, OH 44708
Phone and text: (330) 775-0998
Email: info@fleetherald.com